Return Conditions:

Defective Products that are being returned must not have any physical damage, and be complete with all accessories. We must be notified if the product being returned does not meet these conditions.

We assume no liability for loss of/damage to the product while in transit. We insist that the product should be packaged carefully, insured for the full purchase price, & shipped via traceable means.

Refund and replacement will be given within three weeks of purchase from the date you receive the item if it has been identified as faulty. Walk in Return/Replacement service will be accepted. The Buyer is responsible for all return shipping charges.


What is a Factory Second:

Factory Seconds are appliances which have not met certain criteria allowing the manufacturer to sell the item at full price. The appliances are in perfect working order, although in some cases they may have a cosmetic blemish, carton damage, have a dent or scratch on the unit, be ex-display models or have some sort of physical damage incurred during transit.


What is a Refurbished:

Refurbishment is the process of maintenance or major repair of an item, either aesthetically or mechanically.

Refurbished products cannot be sold as new products, which is why they are relabeled as refurbished or refreshed units even if they are good-as-new (if, for example, the unit was returned for some reason unrelated to the product itself, such as the customer changing their mind about the color). Refurbished items may have scratches, dents or other forms of cosmetic damage which do not affect the performance of the unit.

Refurbished products could possibly be the products which are returned by the customer within the 90 day period Returns Policy of the company which sold the product, without any defect with the product. Refurbished products are generally bench tested and certified by the authorized service centers of the company and then re-packaged with the labeled as a Refurbished Product on it.