Warranties

All products, brand new, factory second and refurbished are covered by 12 month parts and labour warranty with Panatech Australia Pty Ltd, unless specified otherwise.


Proof of Purchase must accompany all warranty service requests.  Tampering with this unit or any labels will void any warranty or claims with Panatech .


Procedure for Warranty Claims :

To proceed with a warranty claim please follow the following procedure:

 

- Return the product to base for labour and parts warranty. From there we will have a qualified technician to fix the problem in no time.

- For brand new products covered by the manufacturers warranty will contain a warranty card with information on how to obtain technical assistance or make a claim. Please refer to it for warranty terms and conditions, which may vary from product to product.

- To ensure speedy processing of your return, please include a copy of the invoice attached outside of package, your full return details and contact number as well as the nature or description of the problem inside of the package.

 

Exclusions:

Replacements or warranty claims do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, efo.net.au expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from, or in any way relating to the incorrect use of the product.

To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from efo.net.au for commercial purposes will result in the warranty being voided.